Returns & Refunds

Return & Refund Policy

We offer a 7-day return and refund policy from the date of delivery.

Return eligibility

• Your return or refund request must be raised within 7 days of delivery.
• The item must be unused, unwashed and in the same condition as received.
• The item must be returned in its original packaging with all tags and accessories, where applicable.

Damaged, broken or incorrect items

If you receive an incorrect, broken or damaged item, contact us with your order number and proof of the issue.

A clear unboxing video from start to finish is mandatory for these claims. Photos of the item and packaging may also be requested. Without proper proof, especially an unboxing video, we cannot approve a replacement or refund claim.

When a return or refund is not available

• The item has been used, washed or tampered with.
• The original packaging, items or accessories are missing.
• The damage occurred after delivery.
• The request was raised more than 7 days after delivery.
• The required proof for a damaged or incorrect item was not provided.

Refund processing

After the returned item is received and inspected, approved refunds are processed within 5–7 business days and credited to the original payment method.

How to request a return or refund

Use our contact form. Include your order number, the reason for your request and the relevant video or photos. Please wait for return instructions before sending an item back.