Privacy Policy

This policy explains how we handle personal information when you browse our store, place an order, submit personalisation details or contact us. Our online store is powered by Shopify.

Information we process

Depending on how you use the store, we process contact details such as your name, email address, phone number and delivery or billing address; order details such as the items you select and your transaction information; and the information you include in customer-service enquiries.

For a personalised product, we also process the photo, engraving text or other details you choose to submit so that your order can be prepared. Please submit only content you have permission to use.

Shopify and the services used to operate the store may also process device, browser, cookie and usage information when you visit or interact with the store.

How we use information

We use information to operate the store, process payments and orders, prepare personalised items, arrange delivery, respond to enquiries, handle returns or warranty requests, maintain transaction records, and help detect fraud or misuse.

Service providers

Information is shared with Shopify and with payment, fulfilment, delivery and other service providers when needed to provide the services you request. The payment options you choose at checkout are handled by the relevant payment providers. We may also disclose information when required by applicable law.

For information about Shopify's own privacy practices, see Shopify's Privacy Policy.

Cookies and store features

Cookies and similar technologies support features such as your cart, checkout, account and security. Available privacy choices can depend on your location and the store features in use. You can manage cookies through your browser settings; restricting cookies may affect some store features.

Retention and your choices

We retain information for the purposes described in this policy, including fulfilling orders, maintaining necessary records and meeting applicable legal obligations. The rights available to you, including access, correction or deletion, depend on applicable law.

Contact us

For questions about this policy or a request concerning your information, use our contact form. Please do not send passwords or full payment-card details.